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We DO NOT give refunds unless the garment is a supplier fault, it will be returned to the supplier, for a credit approval before a credit or refund is approved.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a credit note or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your exchange/ credit note, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ransoms.com.au.
Sale items (if applicable)
Only regular priced items may be exchanged,If an item that is brought within a sale period, it will only be exchanged for the value it was purchased for within 7 days of purchase.
Exchanges (if applicable)
If you need to exchange an item, send us an email at info@ransoms.com.au explaining what you need to exchange the item for, and send your item to: 128A Eighth Street, Mildura, VIC, 3500, Australia.
Shipping
To return your product, you should mail your product to: 128A Eighth Street, Mildura, VIC, 3500, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.